Hopefully you will find answers to some of the most asked questions here at Commandery Games:
Q. I have never heard of some of the games you stock?
A. We have carefully handpicked games that have not had true exposure in the UK or other retailers only stock a small range as they are seen as niche products, each range we believe offers something new and exciting on the tabletop.
Q. Do you offer wholesale pricing?
A. We have certain ranges that we can distribute to other stores, ranges that are retail exclusives & some ranges we just feel don't get enough exposure in the UK but are available from other stores, we will answer this fully if you make an enquiry. We also offer discount to clubs buying in bulk that want to start using our products.
Q. Many items online say "Restock Expected" when will this happen?
A. We order from our suppliers on a regular basis, some suppliers are further away than others so shipping can take up to 2 weeks, but if the item is in stock with a supplier you will never have to wait long for it.
Q. Why would I buy from Commandery Games if I can go somewhere else?
A. Commandery Games believe as a small family run business we not only offer a personal approach to our customers orders. If you have a problem with an order at Commandery Games, you will have the undivided attention of at least one of us. We also stock many products you just can't find anywhere else in the UK.
Q. Do you have a physical store I can visit?
A. We're thinking about that right now, we have a location in Worcester town centre that when ready may open to the public to view products on display, purchase in store, pickup online orders & play a game or two in the evenings with a friendly bunch of guys.
Q. Does Commandery Games have a phone number as I prefer to speak to someone?
A. No, first point of contact is always online or via email & we try to answer all enquiries within an hour or two, but we are happy to phone you if needed. We took this decision as you may not always be able to speak to the right person & waiting to get a proper answer is better than getting a wrong one or even worse waiting on hold for an hour as we pack and post orders.
Q. Do you ship products worldwide?
A. No, not at the moment, this may change in the future but we like the personal, local touch, its much easier for us to deal with things in the UK and being small we cannot always offer International shipping rates at a cost others can.
Q. What shipping rates do I have to pay?
A. Shipping costs are an online stores worst nightmare, we at Commandery Games try to offer great value for money on shipping but it's constantly under review until we hit that sweet spot. Currently we offer 3 tiers of UK shipping and one for the Republic of Ireland, using Royal Mail, Hermes & UPS when needed. Here is our latest breakdown of standard UK shipping costs, fully tracked deliveries start at £9.95:
- Order value £49.99 or under: £3.95
- Order value £50+: FREE Hermes delivery
*More on shipping (click here)
Q. Can I return an item?
A. Yes of course, Commandery Games knows it is not always easy to buy online, if you change your mind just contact us to let us know you don't want the product with 14 days & return it to us unopened in the condition it arrived & we will offer a refund minus the postal costs. If an item is faulty we will refund return postal costs (up to £2.95) & either replace or fully refund your purchase. Commandery Games wants you to be happy with your purchase, if you're happy then you come back to us, simple business sense.
Q. Do you part ship orders so I don't have to wait for restocks/pre-orders?
A. No, we offer all products at the lowest prices, if we part ship orders it drives costs up too high.
Q. Does Commandery Games offer a discount/point scheme?
A. Not right now but things change, we are investigating a loyalty scheme to launch later in 2020.