Hopefully you will find answers to some of the most asked questions here at Commandery Games:
Q. Are you brand new, I have never heard of you?
A. No, you may know us from our dedicated Mantic Games store, Blaine's Bunker, we took the decision to stock further lines after many customers asked, so Commandery Games was born.
Q. I don't see products in some of the sections on the website, I get a message just saying coming soon, do you actually stock them?
A. We try to carry as much stock as possible, throughout 2018 we will offer more and more lines, but if there is a section on the site for it you can guarantee we either have the products or can get hold of them. The range of products from our suppliers is a growing/changing beast so we concentrate for now on the new lines and add older stock on a regular basis.
Q. Some products don't have images or descriptions, do you actually stock them?
A. Commandery Games took this decision to show you what is coming, if there is a name and a price it just means we are working behind the scenes to add data, the product is as you have seen it elsewhere and available to be purchased .
Q. Many items online say "Restock Expected" when will this happen?
A. We order from our suppliers on a regular basis (up to 3 times a week) and have made sure that there is more than one supplier to each product line, so you never have to wait long for a current item.
Q. Why would I buy from Commandery Games if I can go somewhere else?
A. Commandery Games believe as a small family run business we not only offer overall better pricing by being able to discount 365 days a year but also a personal approach to our customers orders. If you have a problem with an order at Commandery Games, you will have the undivided attention of at least one of us.
Q. Do you have a physical store I can visit?
A. We're working on that right now, with a view to launch in the first half of 2018, we have a location in Worcester town centre that when ready will be open for the public to view games on display, purchase in store, pickup online orders & play a game or two in the evenings with a friendly bunch of guys.
Q. Does Commandery Games have a phone number as I prefer to speak to someone?
A. No, first point of contact is always online or via email & we try to answer all enquiries within an hour or two, but we are happy to phone you if needed. We took this decision as you may not always be able to speak to the right person & waiting to get a proper answer is better than getting a wrong one or even worse waiting on hold for an hour as we pack and post orders.
Q. Do you ship products worldwide?
A. No, not at the moment, this may change in the future but we like the personal, local touch, its much easier for us to deal with things in the UK and being small we cannot always offer International shipping rates at a cost others can.
Q. What shipping rates do I have to pay?
A. Shipping costs are an online stores worst nightmare, we at Commandery Games try to offer great value for money on shipping but it's constantly under review until we hit that sweet spot. Currently we offer 3 tiers of UK shipping and one for the Republic of Ireland, using Royal Mail, Hermes & UPS when needed. Here is our latest breakdown of standard UK shipping costs, fully tracked deliveries start at £9.95:
Q. Can I return an item?
A. Yes of course, Commandery Games knows it is not always easy to buy online, if you change your mind just contact us to let us know you don't want the product with 14 days & return it to us unopened in the condition it arrived & we will offer a refund minus the postal costs. If an item is faulty we will refund return postal costs (up to £2.95) & either replace or fully refund your purchase. Commandery Games wants you to be happy with your purchase, if you're happy then you come back to us, simple business sense.
Q. Do you part ship orders so I don't have to wait for restocks/pre-orders?
A. No, we offer all products at discount prices, if we part ship orders it drives costs up too high & ruins the discount we offer to others.
Q. Does Commandery Games offer a discount/point scheme?
A. Not right now but things change, we offer every range at discount all year round but we are investigating a loyalty scheme to launch later in 2018.