Where goods have been ordered in error or are not received as expected Commandery Games may agree to their return and a refund minus postage and packaging on the following conditions:
- Returns authorisation must be requested within 14 days of receipt of goods.
- Goods must then be returned to the address provided within 28 days from receipt of authorisation.
- Goods must be returned unused, in perfect, saleable condition and in their original packaging.
- It is the responsibility of the buyer to arrange for the return carriage and to ensure that the goods are adequately packaged so as to avoid damage in transit. Commandery Games accepts no responsibility for goods lost or damaged in transit to us. We strongly recommend that proof of purchase or despatch is acquired by the buyer prior to return.
For any goods returned as faulty, goods will be inspected before any refunds or replacements will be made. This does not affect your statutory rights.